Privacy Policy
The5Gs Ltd
Effective Date: 12-02-2025

1. Introduction

The5Gs Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you visit our website (the "Website") and your rights under applicable data protection laws in England and Wales.

2. Information We Collect

We may collect and process the following personal data:

  • Personal Information: Name, email address, phone number, and any other details you provide when contacting us.

  • Technical Data: IP address, browser type, device information, and usage details through cookies and analytics tools.

  • Communications Data: Any information provided when you communicate with us, such as customer service inquiries.

3. How We Use Your Information

We use your data for the following purposes:

  • To provide and improve our Website and services.

  • To respond to inquiries and customer support requests.

  • To comply with legal and regulatory obligations.

  • To analyse website usage and improve user experience.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: When you provide personal data voluntarily (e.g., subscribing to newsletters).

  • Contractual Necessity: When processing is necessary to fulfil a contract with you.

  • Legal Obligation: When required by law.

  • Legitimate Interests: For business improvements and security purposes.

5. Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with:

  • Service providers assisting with website functionality, analytics, or marketing.

  • Regulatory bodies when required by law.

  • Business partners where necessary to provide our services.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data under certain conditions.

  • Objection: Object to processing based on legitimate interests.

  • Restriction: Request to limit processing of your data.

  • Data Portability: Request to transfer your data to another service provider.

To exercise any of these rights, please contact us at [Insert Contact Email].

8. Cookies and Tracking Technologies

Our Website may use cookies and tracking technologies to enhance user experience. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. Security Measures

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse.

10. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Information

For any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

The5Gs Ltd
79 Tonbridge Rd

Hildenborough, Tonbridge TN11 9BH
Email: contact@the5gs.co.uk